From the Back Office to the Corner Office
The last two decades have seen a this evolution in Global The in - house Centers (GICs), as their value proposition has shifted in his The from cost arbitrage to talent and skill arbitrage. As a result, GICs - until recently known as "captive Centers" - are now driving The process and The productivity improvements for The corporation, creating new "capabilities to The as analytics, and leading crossfunctional synergies.